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22.08.20

Get to grips with new rules at TCA

As we reopen TCA, our climbers will need to get acquainted with the new procedures that will allow us to open safely.

UPDATE: Our Bristol centres opened on 25 July and Glasgow on 31 August

Please read this and our FAQs carefully, and share with friends.

What’s new?

Climbers are used to managing risk. The best way to think about Covid-19 is that it is just another risk that we must all take individual responsibility to manage well – to protect ourselves and those around us. The rules below will be updated over time in accordance with government guidelines. As such we now need you to:

• Stay home if you have symptoms of Covid-19, or if anyone in your household has it – to help protect other members of our community and their extended family and friends.

• Sanitise your hands on entry, throughout your session and before you leave (dispensers provided). Thoroughly washing hands is also acceptable.
• Respect social distancing
• Check-in AND check-out each time your climb
• Follow new directional signs and instructions
• Bring your own water
• Avoid coughing into your hands, use your elbow if you must cough.
• Avoid touching your face
• Masks are mandatory except whilst climbing, exercising in the gym or eating/drinking in the cafe (NEW)

You can play your part in making things run smoothly. Help us to minimise crowding at reception and in toilets or changing areas:

• Arrive ready to climb
Buy entry in advance online (with a pass or punch card)
• Pay using contactless

Arrival

To help minimise social contact, we will be operating a strict queuing system. All visitors must adhere to social distancing. Just as with supermarkets, at certain centres, this may involve queuing outside, so please wear appropriate clothing.

Face coverings (UPDATED 11/09/20)

Wearing a face covering is now mandatory in all areas except the climbing/gym spaces and when seated at a table in the cafe. Before removing a face covering and putting it on, customers must sanitise their hands to avoid contamination.   

Capacity

Industry guidelines will limit our capacity. The exact detail of this will be shared as we move forward. This means that even if you have a pass, you may need to wait if the centre is full. With some people opting not to return to climbing immediately, this may not affect access, but it’s worth bearing in mind.

Check-in / check-out

To help us track capacity you must now check-in at reception AND check-out before you leave. Ideally by scanning a contactless TCA card. Please note that we can associate your membership with most scannable cards, so if you have a store card, for instance, we can use that. Just ask staff on your first visit. You can see how busy we are using our live capacity tracker. It’s worth noting that this is a percentage based on reduced capacity.

Moving through centres

Climbers are expected to respect social distancing while using our centres. Climbers from the same household may climb together more closely, but otherwise please keep the government recommended distance between yourself and others. See government social distancing guidelines.

Be courteous in all areas and make room for others to pass in narrow or busier sections.

My TCA

Help us to manage pinch points. You can manage your membership online, so where possible, please do this to reduce the number of people using till points. This will help us to keep reception areas less crowded and will expedite entry for those queuing. In My TCA you can change your details, ask membership questions and do things such as add a child onto your pass for £10/month. For more on unfreezing memberships before you come back please read memberships and reopening.

Go contactless

Although we will still be accepting cash payments, contactless is preferred. You can put money onto a gift card, pre-pay for punch card visits (using any card to scan for entry) or sign up to a regular monthly or pre-paid pass. All of these options will minimise contact at tills and help to reduce queues. See FAQs for how to buy online.

Bring your own water

For the time being, our water fountains will not be in use and staff will not be able to fill up your bottle from taps, so please bring your own water to the climbing wall. Don’t forget to take your bottle home! Sadly this also means that for the meantime, we will not be able to refill or put hot drinks into your own reusable mugs – until guidance changes.

Arrive ready to climb

Where possible change before you come to TCA. Please bring minimal personal belongings into centres, put them in the lockers provided and avoid blocking walkways. Please try to use lockers only with sanitised hands.

Gym

You must sanitise your hands before using gym equipment.
You must clean any gym equipment you have touched using the wipes provided.

Be patient

This is brand new for all of us. Government guidelines will change over time and this may affect our English and Scottish centres differently. Please be patient with our staff as we learn to cope with new procedures. Our aim is to get you back to climbing, but to do it safely! If you can come at a less busy time, e.g. mornings, during the day or much later in the evening (post 8pm) that will help to disperse crowds from our busiest early evening periods. Both Bristol and Glasgow will have one centre open from 7am, 5 days a week when we reopen.

Be careful

While we know that you will be keen to push yourself after such a long break, prudent choices at the wall will avoid accidents and prolong your climbing. Please be mindful.

Any questions?

Please search our website for the answer to your question before heading to the reception or read our frequently asked questions. We will be updating an FAQs document over time and the answer may lie in there.

When we first reopen, not all facilities or services will be available. We will not be running groups (adult or children). We will run selected groups under the appropriate guidelines as soon as we possibly can and will provide notice of this to regular attenders.