Have you moved?
Do you want to change your membership?
Membership pass holders can now make account updates and request changes online using the secure form below
- Update your contact information
- Update your payment information (monthly billed customers)
- Freeze your membership (£2 per month freeze charge applies)
- Un-freeze your membership
- Cancel your monthly membership
- Request other changes, using the comments box.
The change request will be flagged to a member of staff who can then approve/action your request as soon as possible. Terms and conditions apply
Terms & Conditions
- Minimum freeze duration of 3 weeks
- Freeze fee of £2 per month applies. A maximum of 2 freezes will be allowed in any 12 month period and no freeze can be longer than 6 months.
- Change requests made to monthly billing must be made before the 11th or may not be processed until the following billing period