Policies

TCA Customer Policies

Before attending one of our climbing walls, it’s important to be aware of some of our centre wide policies. To find out about such policies surrounding music, lockers, phones, smoking, dog admittance and more, please read our TCA Customer Policies document here.

Booking cancellation terms and conditions

TCA operates a standard set of booking cancellation terms and conditions that apply to all bookings unless stated otherwise.

Privacy Policy

We are committed to protecting the privacy and security of our valued customers. Our full privacy policy can be read here: Privacy Policy Notice

The information that is collected when an order is placed is used for the sole purpose of processing your order. We respect your privacy and we do not sell personal customer information to third parties and if you are not a member of TCA you are not registered with us in any way by making such a purchase.

Child Safeguarding Policy

The Climbing Academy openly promotes an environment where all staff members, instructors, coaches, volunteer coaches and parents (supporting activities as helpers) share a common responsibility and duty of care to the children visiting TCA climbing walls and participating on TCA courses.

This policy is designed to protect both children and TCA staff. Please read it carefully and if you have any questions about it, discuss them with your Designated Child Safeguarding Officer (CSO).

Photography and filming

Photographs and video footage commissioned by The Climbing Academy will be used for publicity related to TCA climbing centres. Images may be used on our website, social media channels (including but not restricted to Facebook and Instagram), email, newsletters, press releases, print and on partner’s sites. They are added to a TCA image library. Images captured at TCA events are taken with a legal basis of ‘legitimate interest’ and subjects have a right to removal. 

Right to removal – Individuals can change their mind at any time and request deletion from TCA’s image library. They can email photography@theclimbingacademy.com with a picture or screen grab of any pertinent images. Images in digital format can be removed from our library once identified and anything used in print will be phased out at the earliest convenient moment.

Read more about filming and photography at TCA