What you need to know about the new changes!

Big Changes Are Coming: What You Need to Know

We’re excited to be making the final moves in our tech upgrade, switching to a new platform that will make life easier for everyone—smoother bookings, better passholder management, and a faster, more flexible experience all round. If you haven’t already, check out our earlier blog post here to see the full list of benefits.

Check out our Loyalty blog for exciting information on our new rewards, where you can earn loyalty on every ££ you spend in the cafe and shop. We’re also launching a referral scheme for passes!

Here’s what to expect as we make the transition:

🛠️ Key Dates & What’s Changing

Mon 28 April

• • Online Pass Purchases Paused
    You won’t be able to purchase a pass online from this date until we’ve switched. You will still be able to purchase passes via the reception on arrival.

  • MyTCA Change Requests Frozen
    No pass changes (upgrades, freezes, cancellations) will be possible online until the new system launches. You can still make changes at reception until we’ve switched over.

  • Online Shop Closed
    Our online shop will be closed for purchases, re-opening on Thu 1 May with a shiny new storefront. Keep your eyes peeled for lots of new products available to purchase online.

Wed 30 April – Fri 2 May

• Gift Card Redemption Paused
  Gift cards will not be redeemable during this window. They’ll be back up and running by the weekend of 3 May. All existing gift card balances will be transferred across.

Thu 1 May

• New System Operational
  Capitan goes live for pass purchases, day entries, punch cards and courses, with Lightspeed handling café and shop purchases.

🚀 What’s Coming Next?

The good news is, when online purchases reopen, you’ll have access to:

• A brand new online shop with loads more products to browse

• The ability to earn loyalty on all online and in-store purchases

• Online purchase options for day passes, punch cards, and month passes

• Self-check-in functionality for registered pay-as-you-go customers—no more queuing to buy a day pass!

Thanks for your patience while we make these improvements. We can’t wait to share the benefits of Capitan with you—things are going to feel a whole lot smoother from here.

Got questions? Feel free to reach out to your local centre staff, or keep an eye on our socials for updates.