Well done team, another lockdown navigated. Now it’s time to go climbing. With Bristol in Tier 3 (very high alert), there are new rules that will have an impact on how you use our centres. Please read the information below and stick to the rules when you come back – to help us stay open.
NEW RULES FOR TIER 3
1 – Individuals can’t mix with anybody they do not live with, or who is not in their support bubble, indoors. (Work is exempt).
2 – People are advised not to travel to/from Tier 3 areas.
3 – Our cafe will provide take-away service only.
You must therefore only come to TCA with your own household or bubble. For many who were particularly diligent about rules before, this won’t feel any different. It will help to discourage clusters, making all of us safer. Thankfully bouldering is a sport that is easy to do on your own, if you’re careful.
We understand that applying these rules to roped climbing will be more of a challenge. It is the responsibility of customers to adhere to these rules when visiting our centres.
Our existing rules still apply. You must wear a face-covering at all times unless actively climbing on the wall, eating or exercising in the gym. This includes time spent on the mats between climbs. You may choose to simply wear a mask the whole time, for simplicity.
WE KNOW YOU KNOW, BUT…
Please continue to sanitise your hands, physically distance from others, arrive ready to climb and use the lockers (to keep floors clear), pay using contactless and importantly CHECK OUT at the end of your session so our live capacity tracker is accurate.
Pre-paid memberships were automatically frozen at the start of this lockdown. They will be automatically unfrozen on Wednesday*. This essentially means that you will not be charged for the period we were closed.
*Unless you have not yet returned since the first lockdown. These accounts will remain frozen until you let us know that you are happy to come back.
If you chose to unfreeze during lockdown to support TCA – Thank you! You do not need to do anything.
IF YOU ARE NOT READY TO COME BACK
If you would like to remain frozen or be frozen for a longer time, please send a request via My TCA.
If you had booked a course that was due to happen in November and December, you should by now have received a refund. If you did not receive this or need to enquire further please contact the relevant centre directly: The Mothership and The Church.