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14.09.20

New face covering policy and safety briefing

IMPORTANT INFORMATION FOR ALL USERS OF TCA

2020 has been a year of extreme challenges. At TCA we want to do everything we can to stop the spread of this virus as it devastates lives and destroys livelihoods.

We recognise the importance of climbing for physical and mental health and want to be able to provide climbing facilities for you, for as long as possible. But this is under threat. 

With rising cases, we are facing the very real possibility of further lockdowns. With that in mind, we are asking our community to review their behaviour in centres and practice only the highest standards of hygiene and distancing. Many of you are already doing this – thank you – but some are not.

Please read our new rules on face coverings below and refresh yourself on our expectations of customer behaviour, to protect yourselves, other customers, our staff and our business.



NEW RULES ON FACE COVERINGS

IT IS NOW MANDATORY FOR CUSTOMERS TO WEAR FACE COVERINGS IN ALL AREAS OF THE CENTRE, EXCEPT WHILST CLIMBING, EXERCISING IN THE GYM AND CONSUMING FOOD OR DRINK IN THE CAFE.

You do not need to replace your mask in between climbs. Time on the mats is considered active climbing time. You may still wish to wear a mask whilst climbing or exercising, which is fine. Face coverings may be required for group work or coaching. You will be informed directly if required. Staff may remove masks behind reception screens.


YOU MUST

  • Wash or sanitise hands before and after touching your face covering
  • Make sure it fits well and covers your nose and mouth

BEST PRACTICE

  • Do not touch your eyes, nose, and mouth when adjusting it
  • Handle only by the ear loops or ties (behind your head)
  • Wash after use at a high temp, ideally over 60℃
  • Alternate face coverings between washes 
  • Where practical, store it in a clean bag and do not place on surfaces
  • Single-layer solutions such as a fleece, scarf, buff or bandana are not appropriate. 

We understand that some individuals will have a reason they cannot wear a mask (such as chronic asthma). Please flag this to others where possible to avoid conflict and to help us to encourage those who can, to do so.  Please refer to local government advice for children’s face coverings. This may differ in Scotland and England and may change over time. TCA is happy to comply with local recommendations.

 

Social distancing – clusters

We are aware that some customers have been gathering in clusters of friends. You must keep distance between you and anyone who is not in your household or bubble. Please self-police this by kindly reminding those who come close, to make space. You can make social distancing easier by:

  • Moving to a quieter part of the centre
    Including areas you may not usually frequent. This may even include the kids area.
  • Take a break
    There may be times when you have to step back from problems or even off the matts. Use the cafe and be prepared to pause climbing when the area you are in feels busy.
  • Climb at a different time of day.
    By avoiding our peak period from late afternoon to 8pm on weeknights, you will help to minimise crowds and you can enjoy quieter climbing. Please complete our Bristol opening hours survey if you haven’t already.

 

Water refills

You may now use our water fountains – if you follow the safety protocols posted at each location. Use with clean hands, make space and avoid touching the spout.

 

Do not leave your bags beside matts

All belongings must be stowed in lockers or cubby holes and not left at the side of walkways or in the pit (in The Newsroom). We want to minimise contact between non-sanitised items from different households. 

 

Sanitise your hands regularly

As is indicated around centres, we need you to sanitise or thoroughly wash your hands before, during and after your session. 

 

Check out

While it may not immediately seem like a Covid-19 related measure, checking out is critical to help us monitor the number of people in the building – so that we can guarantee enough space for social distancing. Please CHECK OUT every time you visit.

 

Thank you

As a community, we want to set a good example for behaviour, not just for the benefit of TCA or for you the user, but to help diminish the spread of this virus more generally. We thank you in advance for taking this seriously and following our rules for climbing safely.

Read safety rules and FAQs