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04.01.21

New closure

According to the latest government advice both Glasgow and Bristol centres are now closed due to coronavirus: Glasgow from 26 December and Bristol from 5 January – both until further notice.

Stay at home

We must all stay at home as much as possible and follow local government guidelines to protect lives and help to avert a crisis for the NHS.

 

Freezes and unfreezes

PRE-PAID PASS HOLDERS

If you had unfrozen your pass after the last lockdown, this will be frozen from the date above and will automatically go live when we reopen. Your pass expiry date will extend by the duration of the lockdown.

MONTHLY BILLED (EFT) CUSTOMERS

If you had unfrozen your pass after the last lockdown, this will be frozen from the date above and will automatically go live when we reopen. You will be credited an amount equivalent to the duration of this lockdown.

FROZEN PASSES

If you have not yet returned since the first lockdown or your account is currently frozen, your account will remain frozen until you let us know that you are happy to come back (via My TCA).

YOUR CHOICE

You can request to be frozen or unfrozen anytime via My TCA. We cannot make changes to your account via messages on social media channels.

SUPPORT TCA

If you would like to support TCA during closure, you can request an unfreeze via My TCA. We are unbelievably grateful to our community for all the support you have given us this year. It is not something we expect and we know that you will all be facing your own challenges. Your support has made a big difference to our organisation, so thank you again.