Online Returns Policy
If you’re not happy with your order, we’ll do whatever we can to make it better!
We offer a ‘no quibble’ returns policy. All items can be returned for an exchange or a full refund. If you intend to return any items, print out the Returns Form and send it back with your order.
All returns and exchanges must be received in new condition, without sign of wear and in their original box with all tags and attachments that originally came with your purchase.
Please do not tape or deface the products packaging.
If the products packaging is not intact or damaged we will not be able to re-sell the product as new so a full refund will not be given.
Manufacturer’s defects are required to be returned within 28 days of purchase
We’ll return all monies by the same method of payment originally used. We’ll credit the card we have on file for you. This may take up to 10 working days to appear as cleared funds. If the original payment was via PayPal we will credit the PayPal account that the order was placed with.
Please note we suggest using Recorded/Special delivery at your local Post Office to send the goods back to us, especially if the item is high in value.
We can’t accept liability for returned products that get lost during transit.
Please allow 2-5 working days for your refund/exchange to be processed.
In the case of an exchange, we’ll post your new item back out to you by the delivery service selected on our returns form.
For international exchanges please refer to our Delivery charges page.
Who pays postage on returned items?
Unfortunately we are unable to reimburse any postage costs on items being returned to us.
TO RETURN AN ITEM
To return an unsuitable or faulty item you have two options, postal or drop off, which must be made within 28 days of purchase:
Print out and fill in the Returns Form and send with your order to The Climbing Academy (Returns), 124 Portman St, Glasgow, G41 1EJ
Please ensure that you obtain a certificate of postage as your insurance against loss or damage.
In the case of a refund your credit / debit card will be credited accordingly.
We’ll send an email as confirmation when we have completed the procedure.
If you live close by you can return your online order in person to The Glasgow Climbing Academy (Portman St, Kinning Park, G41 1EJ), but we’ll still need a completed online Returns Form.
Please note that the refund will be processed online, not at the centre.
It can be hard to get things right so we are giving 28 days from Christmas day to return your gifts on all orders made during November and December.
Our returns policy will revert to the standard 28-day period for items purchased after December 31st.