Our deliveries are managed from our our Glasgow wall.
Stuff out of stock
If for some reason anything you’ve ordered is out of stock, we’ll get in touch with you. At that point you can choose to cancel your order or wait for delivery.
We have a Click and Collect service available from our Bristol and Glasgow walls.
We also offer Standard delivery.
There is a free Standard delivery option on UK orders over £100 in value.
Click and Collect at TCA Glasgow and Bristol
If you Click and Collect at TCA Glasgow, just drop by the centre and pick up what you bought.
For Bristol, we send a courier down from the Glasgow shop.
Standard delivery takes 4-7 days. The majority are sent by Royal Mail 2nd class though higher value and bigger items may be sent by Interlink Express for insurance reasons.
Please choose this option if you are using our shoe resole service.
If your parcel goes missing, we’re responsible for making enquiries and claiming for it.
Different couriers define a parcel as lost at different times (28 days maximum). Once they do, we’ll then replace the parcel or refund you immediately.
Please contact us by email or phone as soon as your parcel has gone past its delivery time.
TCA is not responsible for any delays encountered by Royal Mail or Interlink in adverse weather conditions or for out of area deliveries.
Our full terms and conditions are available here.