http://www.theclimbingacademy.com/blog/Bristol's dedicated bouldering centreen-GBSquarespace Site Server v5.11.5 (http://www.squarespace.com/)Gavin HawthornSat, 03 Jul 2010 09:53:25 +0000http://www.theclimbingacademy.com/blog/2009/11/9/ellis-brigham-510-offer.html#comments288896:2951212:comment/8867304I purhased a £300 jacket which ripped on my third day of use.
I took it back and was lambasted, rebuked by the "after sales" rep in their Covent Gareden store and told it was my fault it was damagaed and they had no liability whatsoever to repair it.
There reasoning may have been ok, but given how much I have spent with them in the past, I think they have shown their true colours of being completely unwilling to help me get the garment looked at or repaired.
Only with writing to their head of marketing was I able to get an offer - post in at your cost and we will repair at your cost.
There are plenty of good retailers in Covent Garden who have proved themselves since, I would look elsewhere...]]>TomMon, 12 Apr 2010 21:05:33 +0000http://www.theclimbingacademy.com/blog/2010/4/1/starting-holds.html#comments288896:2951212:comment/8042072andyTue, 06 Apr 2010 16:11:20 +0000http://www.theclimbingacademy.com/blog/2010/4/1/starting-holds.html#comments288896:2951212:comment/7982573Lil PeteFri, 26 Mar 2010 20:56:29 +0000http://www.theclimbingacademy.com/blog/2010/3/23/tca-at-the-cwif.html#comments288896:2951212:comment/7883295RThu, 25 Mar 2010 00:45:18 +0000http://www.theclimbingacademy.com/blog/2010/3/23/tca-at-the-cwif.html#comments288896:2951212:comment/7854581